Frequently Asked Questions

No. You can purchase without registering an account. However, we highly encourage you to register an account when purchasing from ssfhome.com. This will enable you to add products to wishlist and save your purchase history. We will keep your personal information private and ensure it is safe.

You can register at your nearest SSFHOME outlets. We have more than 40 outlets in Malaysia. Find our nearest outlets here.

We have more than 40 outlets in Malaysia. Find our nearest outlets here.

If you require any help with our products or services, feel free to contact us here via the following channels:

Your order is only secured after you have made payment and received the payment invoice.

Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.

Out of stock item(s) will be cancelled from your order. The remainder of your order will be shipped and you will be refunded for the cancelled item(s). Please allow 14-20 working days for the refund to be processed.

All orders are deemed confirmed and final upon checkout.

Kindly ensure that everything is checked and correct prior to placing your order.

Key in the product’s name or SKU in our search bar and press Enter.

You may also browse our items via product category provided in the navigation bar.

We accept the following payment methods:

1. Debit cards
2. Credit cards
3. eWallet:
   • Touch ‘n Go
   • Boost
   • MCash
   • GrabPay
   • ShopeePay
   • SpayLater
   • MAE by Maybank2u
4. Online Transfer

Contact our customer service team here and they will get back to you within 2 working days and proceed to the next step.

Kindly provide the necessary image or video as the evidence when requested.

Contact our customer service team here if you encounter this issue.

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

There could be a number of reasons why an item is missing in your delivery:

• The item is temporarily out of stock. It will be delivered as soon as possible when it is back in stock.
• The item could / was dispatched separately due to the extra care and attention which is required.
• The item was classed as a dangerous good. Dangerous goods may be handled separately, due to the delicate nature of the product.

Contact our customer service team here and they will get back to you within 2 working days and proceed to the next step.

Kindly provide the necessary image or video as the evidence when requested.

Please be reminded that returned products that do not meet the Return Eligibility conditions will be rejected.

Refer our exchange and return policy here.

Refunds will be processed and credited back into the card or eWallet that was used to make payment.

After the product is returned to our warehouse, your refund will be processed and you will be acknowledged. Please note that it will take within 10-14 working days for the process to take place.

Contact our customer service team here and they will get back to you within 2 working days and proceed to the next step.

Kindly provide the necessary image or video as the evidence when requested.

Please be reminded that returned products that do not meet the Return Eligibility conditions will be rejected.

Return Eligibility

Please ensure that your products meet all of the following returnable conditions:

• The product must not have been used or assembled.
• The product must be in new condition and returned in the original packaging along with all original accessories (including manuals and labels).
• Any gift / premium product received shall be returned upon returning the purchased product. If not, the customer needs to pay for the value of the gift/premium product.
• All returns must be approved by SSFHOME.COM before proceeding with the following step.
• The return or exchange of a purchased product must be reported within 48-hours from the date of receiving the product.
• SSFHOME outlet will not accept any returned / damaged / exchange online product(s).
• SSFHOME reserves the right to reject any returns if the product does not meet all of the above conditions and if it’s no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

Non-exchangeable and Non-returnable products include:

Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products.

ssfhome.com currently delivers to Peninsular Malaysia only, with the exception of island areas. (Pulau Langkawi, Pulau Pangkor, Pulau Redang, Pulau Tioman etc) via parcel delivery or truck delivery, as determined by our system during checkout.

For parcel delivery, we are unable to provide specific delivery timing as the deliveries are handled by a third party courier company.

For truck delivery, we will arrange the delivery based on the available morning session (9am to 12pm) or afternoon session (1pm to 6pm). The lorry driver will contact you at least one hour before arrival. However, we cannot guarantee a specific delivery time given the uncertain traffic conditions and the total number of destination in one trip.

Contact our customer service team here and they will get back to you within 2 working days and proceed to the next step.