Strictly no cancellation and no changes on the order that’s confirmed.
- If your product arrived damaged or you received the incorrect product, we are happy to arrange for a prompt replacement. Request for a replacement by filling in our Online Return Form.
- Product damaged or incorrect products must show as a picture in Online Return Form.
- In the unlikely occurrence of a wrong product or damaged products being delivered, kindly contact our customer service team within 48hours and a replacement will be shipped to you.
Please ensure that your products meet all of the following returnable conditions:
- The product must not have been used or assembled.
- The product must be in new condition and returned in the original packaging along with all original accessories (including manuals & labels)
- Any gift / premium product received shall be returned upon returning the purchased product. If not, the customer needs to pay for the value of the gift/premium product.
- All returns must be approved by SSFHOME.COM before proceeding with the following step.
- The return or exchange of a purchased product must be reported within 48-hours from the date of receiving the product.
- SSF physical showroom will not accepted any returned/damaged//exchange online product(s).
- SSF reserves the right to reject any returns if the product does not meet all of the above conditions and if it’s no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
Non-exchangeable and Non-returnable products include:
Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products.
- Submit requisition in ssfhome.com “Contact Us” and fill in the “online return form” provided by customer service.
- Fill-in our Online Return Form and our Customer Service Team to get back to you within 48-hours with the best available timing for us to pick-up the product. Please be reminded that returned products that do not meet the Return Eligibility conditions will be rejected.
- After the product is returned to our warehouse, your refund will be processed and you will be acknowledged. Please note that within 10-14 working days for the process to take place.
Voucher codes cannot be reissued for returned order. Meaning, you will not be able to reuse the same voucher code for another order. If you return a product which was purchased using a voucher code, only the final paid price (after discount) will be refunded.