Customer Service Executive
Responsibilities:
 
  • Identify and assess customers’ needs based on past interactions to exceed customers’ expectations.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Utilise excellent customer service skills and take over escalated calls, chats and emails.
  • Able to escalate unresolved queries and redirect problems to correct resources when needed.
  • Ensure proper recording, documentation, and closure.
  • Ability to multitask, prioritise, and manage time effectively.
  • Recommend procedure improvements and work on implementation.
 
Requirements:
 
  • Willingness to learn about our awesome products and services.
  • Have an eye for details and is not afraid to take ownership of the situation when needed.
  • Able to communicate in English, both written and spoken is a must
  • Able to do a rotational weekend shift.
  • Able to work between 10:00 am-7:00 pm, 5 days a week.
  • A customer-oriented person who is friendly yet determined to excel in a fast-growing company
  • A decision maker and able to think fast to solve customer’s enquiry that is escalated by Level 1 agents
  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably specializing in Customer Service or equivalent.
  • Full-Time position(s) available.
IT Business Analyst (Junior/Senior)

Responsibilities:

  • Business Analysis of existing ERP system modules for creating process flow diagrams and Business Documentation of the system.
  • Study and implement continuous improvements and automation to our current processes.
  • Ability to conceptualise solutions, conduct research and development on leading practices, an innovative individual, working with internal teams.
  • Assist in presentations to various levels of the stakeholder.
  • Assist in documenting user requirement, develop test scripts, user guides and training materials.
  • Assist in functional testing to ensure system conformance to requirement.
  • Work closely as a team to ensure the functional requirements are developed into the application.

 

Requirements:

  • Candidate must possess at least a Bachelor’s Degree, Professional Degree, Master’s Degree in Finance/Business Management/Computer Science/Information Technology or equivalent.
  • Preferred to have knowledge in Finance domain.
  • Minimum 5 years working experience in Business Consultant/Business Analyst.
  • Minimal programming background will be an added advantage.
  • Familiar with insight software products will be an added advantage.
  • Excellent writing and oral communication skills in English.
  • Proficiency in National Language will be an added advantage.
  • Good in stakeholder management skills.
  • Detail oriented, passionate to learn and is committed to self-improvement.
  • Flexible, able to work independently as well as in a team.
  • Preferably someone with ERP experience.
  • Strong analytical and problem-solving skills.
  • Highly self-motivated and ability to thrive in a fast-paced working environment.
  • Strong collaborative mind-set, and able to work independently with minimal supervision.
  • Self-directed with experience in managing priorities and timelines.
  • Applicants must be willing to work in Sg. Buloh.
Infrastructure Support Engineer
Responsibilities:
 
  • Fully supporting, configuring, maintaining and upgrading networks also servers.
  • Assist in security improvements and system upgrades including Firewall & Anti-Virus.
  • Implement and manage disaster recovery and back-up.
  • Define and monitor policies for the use of network resources.
  • Create and maintain Network Users/Permissions also VPN access.
  • Test release of products to minimize user impact and ensure compatibility.
  • Create technical support documentation for systems and applications.
Requirements:
 
  • Minimum with Bachelor Degree in Information Technology.
  • Minimum 4 years hands-on experience in Server & Networking.
  • Experience in Server Infrastructure.
  • Experience in Firewall, VPN’s remote access & Network Infrastructure.
  • Good in troubleshooting and problem resolution is desired.
  • Familiar with server management and monitoring tools.
  • Familiar with backup and recovery software and methodologies.
  • Ability to set up and configure server hardware.
  • Ability to work independently under minimal supervision.
  • Ability to work within tight timelines with good prioritisation skills.
  • Good interpersonal and communication skills
  • Able to work in Sungai Buloh
Marketing Assistant

Responsibilities:

  • Identifies, selects, and coordinates vendors as required and managing the production of marketing materials such as buntings, banners, leaflets, flyers, posters and newsletters.
  • Meet mall management and supplier to negotiate best solution / price for advertising and production.
  • New showroom signage set up
  • Handle day-to-day administrative works and any ad-hoc issues.
  • Preparing and delivering marketing plans within key objectives.
  • Manage POSM (bunting, counter talker, audio, TV video..)
  • Working with in-house designers to produce materials of visual impact and within brand guidelines.
  • Generating reports for marketing campaigns using data based analytics tools and also presenting this data in an essay to understand format.
  • To keep record of marketing related materials with proper filing method.

 

Requirement:

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 1 year(s) of working experience in the related field is required for this position/ Fresh Graduate.
  • Good command in multi languages – Bahasa Melayu, English and Mandarin in both verbal and written communication.
  • Candidate must be willing to work at Kampung Baru, Sungai Buloh.
Senior Marketing Executive - Customer Relationship Management

Responsibilities:

  • To maintain and monitor members’ data to ensure data quality and accuracy.
  • To assist in managing the member database mining, maximize the usage of members’ information (demographic, psychographic, and purchase history) to develop relevant activation activity/campaign.
  • To assist in managing VOUCHER.
  • To assist in formulating and develop management reporting and data analysis to track activity / campaign effectiveness.
  • Work closely with marketing team to ensure mutual goals and implementation of marketing plans and launch activities.

 

Requirement:

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in Marketing.
  • At least 1-2 year(s) of working experience in Customer Relationship Management.
  • Strong Marketing experience especially Partnership and Loyalty Program Management is preferred.
  • Strong knowledge in Customer Relationship Management and trend of consumer behavior.
  • Strategic thinking and creative mindset with strong analytical skills (advantage for understanding of a big data)
  • Good command in multi languages – Bahasa Melayu, English and Mandarin in both verbal and written communication.
  • Candidate must be willing to work at Kampung Baru, Sungai Buloh.
Visual Merchandising

Responsibilities:

  • Creative in churning out innovative display solutions for overall merchandise in order to attract and generate more awareness of product usage/ knowledge to our customers.
  • Ensure that all visual displays are clean, presentable, in a good working order and in proper positioning/ composition to drive store sales.
  • Changing display to promote new products launch or to reflect festive or seansonal themes. 
  • Generate stketches of visual dispaly that meet individual store’s visual design requirements. 
  • Ensure uniformity of displays across multiple store locations.
  • Change displays to promote new product launches and reflect festive or seasonal themes.
  • Participate in store openings and store floor-sets as required. (local and outstation)
  • Maintain and upkeep all products/ department/ branches regularly.
  • Keep updated on Visual and Operation Memos, and ensure policies and procedures are followed.

 

Requirements:

  • 5 Full Time Visual Merchandisers position available.
  • Visual Merchandiser will need to know carpenter work / handyman job.
  • Work location will be based at our showrooms.
  • 6 working days and working hours will be followed showroom’s working hours.
  • Must be willing to travel in Klang Valley and outstation.
  • Fresh graduates are encouraged to apply and those with minimum 2-3 years experience in related field will be an added advantage.
  • Required languages: English and Bahasa Malaysia. Mandarin will be an added advantage.
  • 5 Full-Time positions available.
Accounts Assistant

Responsibilities:

  • Handle daily documentation and proper filing system to ensure documents are traceable in an efficient manner
  • Assist in handling of full sets of accounts, reconciliation, invoicing, inter-company billing updates;
  • Perform the day to day processing of accounts payable transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner – to include:-
  • Receive and verify invoices and requisitions for goods and services and ensuring valid invoices.
  • Maintain listing of accounts payable and general ledger.
  • Maintain updated vendor files and file numbers.
  • Perform monthly account payable reconciliation.
  • Receive, input, verify and process all AP invoices, expenses, utilities, monthly rental, and etc.
  • Preparation for payment and payment vouchers on time;
  • Ensure all documents and records are well organized;
  • Meeting deadlines and initiatives, based on a comprehensive understanding of process, systems, functions and timelines.
  • Providing support to team members and associates to ensure all goals are attained on time;
  • Perform any ad-hoc assignments to be given by superior(s).

 

Requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.
  • Fresh Graduate is encouraged to apply.
  • Proactive, resourceful and ability to perform multi-tasking with minimum supervision.
  • Strong communication, interpersonal & follow up skills.
  • Required language(s): English and Bahasa Malaysia. Knowledge in another language advantageous
  • Applicants must be willing to work in Sungai Buloh.
  • Preferably Junior Executives specializing in Finance – General/Cost Accounting or equivalent
Senior Human Resource Executive - Recruitment

Responsibilities:

  • Develop and execute a company-wide recruitment strategy including sourcing channels, social media, recruitment marketing, employment branding, and candidate experience.
  • Establish our social media strategy and maintain our social media presence on Linked In, Jobstreet, WOBB, Facebook and other channels as required.
  • Work closely with HODs, and hiring managers to understand business needs and fulfill their immediate talent requirements and as well as help plan via workforce planning initiatives.
  • Interview and assess all candidates presented to hiring managers, including the use of face-to-face behavioural-based interviewing methodologies
  • Ensure all candidate/hiring manager coordination activities run smoothly and efficiently (job posting, scheduling, job offer processing, onboarding, etc.)
  • Organize and lead post-interview debrief sessions with interview teams and candidates
  • Provide market insight to the business, such as competitive intelligence and research regarding compensation trends, how roles are evolving in the industry, factors impacting talent acquisition and retention.
  • Reviews employment applications and background check reports
  • Design job descriptions and interview questions that reflect each position’s requirements
  • Prepare appointment letter and all related documents to the new join staff and prepare the on-boarding arrangement.
  • Additional duties and responsibilities not listed here may be required

 

Requirements:

  • Candidate must possess at least a Bachelor’s Degree in Human Resources, Psychology or related field.
  • At least 5 year(s) of working experience in HR preferably in recruitment, talent management, staff engagement.
  • Ability to tie strategic sourcing solutions to business imperatives and talent agenda
  • Ability to problem solve and work on multiple priority projects.
  • Demonstrated knowledge of proactive and innovative sourcing tactics.
  • Demonstrated ability to build positive, productive relationships with hiring managers.
  • Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.).
  • Excellent interpersonal and communication skills
  • Good verbal and written communication skills: English, Bahasa Malayu, Mandarin.
  • Ability to handle sensitive and confidential information appropriately
  • Deep internet research and networking skills that enable one to build a consistent and sustainable talent pipeline
  • Demonstrated experience improving systems, processes, and procedures
  • *IMMEDIATE VACANT*
Human Resource Assistant

Responsibilities:

·        Update employees leave application, overtime, medical records and attendance.

·        Maintain and update employee personnel files and records.

·        Timely and accurate administration and coordination of all matter relating to payroll

·        Ensure all relevant daily HR operations are in compliance with company rules and regulations as well as with all Government requirements.

·        Ensure timely submission of statutory report and payment, i.e.: EPF, SOCSO, EIS, HRDF and income tax.

·        Perform any other Ad Hoc duties as directed by immediate superior from time to time.

 

Requirements:

·        Candidate must possess at least Diploma/ Degree in Business Studies/ Administration/ Management, Human Resource Management or equivalent.

·        Fresh graduate with good initiative are encouraged to apply.

·        Interested in working on payroll administration and HR documentation.

·        Computer literate with good knowledge in Microsoft Office applications

·        Applicants must be willing work in Sungai Buloh.

·        Possess good communication and interpersonal skills.

·        Required language(s): English, Mandarin and Bahasa Malaysia.

·        Able to converse and written in Mandarin will be an added advantage.

Assistant Logistic Manager

Responsibilities:

  • Manage a team of 5 direct reports (AM/Senior Executive/Executive) from Shipping and Warehousing teams.
  • Accountable for import and export operational control and documentation to achieve overall organisational goals and objectives.
  • Liaise with 3PL and shippers to ensure minimum lead time of logistics activities.
  • Lead and supervise teammates in efficient day-to-day operations of the warehouse including proper planning and accurate storage of goods.
  • Maintain standards/compliance of health & safety, hygiene & cleanliness and security in the warehouse facility.
  • Develop and recommend policies to minimise cost and optimise warehouse capacity utilisation, planning and distribution activities.
  • Conduct root cause analysis to continuously improve warehouse operations to deliver better results.

 

Requirements:

  • Possess Bachelor Degree/Post Graduate Diploma in any discipline preferably in Logistics/Supply Chain Management (SCM)/Business Administration.
  • At least 7 years of experience in the related field for this position.
  • Excellent people management skills (interacting with internal and external stakeholders)
  • Confident, independent, mature and dynamic to work under pressure well.

Salary: RM6,500.00 – RM7,500.00 per month

Senior Warehouse Executive / Senior Shipping Executive

1) SENIOR WAREHOUSE EXECUTIVE

Responsibilities: 

  • Manage stock control (Inbound/Outbound/Storage/Put-away), ensure timely delivery of goods, document recording and data entry into WMS whilst leading efforts to implement best practices and drive productivity improvements.
  • Handle e-Commerce fulfilment performance by coordinating with relevant stakeholders on home delivery and assembly/installation.
  • Monitor the planned maintenance of vehicles and warehouse equipment.
  • Maintain standards/compliance of health and safety, hygiene and security in the warehouse facility.
  • Plan regular cycle count to ensure stock accuracy and corrective action taken in a timely manner.

Requirements:

  • Possess Advanced Diploma/Bachelor Degree/Post Graduate Diploma in any discipline preferably in Logistics/Supply Chain Management (SCM)/Business Administration.
  • At least 5 years of experience in the related field for this position.
  • Demonstrate passion, self-motivation, interpersonal skills, problem solving and analytic skills.
  • Highly driven, fact based and results oriented with strong track record in leading and aligning teams.
  • Able to attend work 5.5 days per week

 

2) SENIOR SHIPPING EXECUTIVE

Responsibilities:

  • Supervise the warehouse/shipping administrative team on the coordination, execution, and timely preparation of the transport documents, customs declaration, and all related shipping documents such as invoicing, packing lists, certificates of origin, debit/ credit notes, to facilitate the export of finished goods to customers as scheduled.
  • Handle communication with customers and forwarding agents where required on delivery/shipment matters.
  • Coordinate cross department efforts in meeting On Time Delivery (OTD) for shipment to customers as per shipping schedule.
  • Work closely with warehouse team on resources planning to maximise loading activity and maintain stock level at optimum level.
  • Liaise closely with Purchasing/Sales Dept on shipment issue and initiate discussion or recommend and implement effective solution when necessary.
  • Identify the bottlenecks of the shipping process and enhance the process flow in order to increase working efficiency, customer satisfactions and eliminate human errors.
  • Keep abreast with current best practices on shipping management to lead, facilitate, train and mentor the team towards continuous improvements in shipping operations.

Requirements:

  • Possess Advanced Diploma/Bachelor Degree/Post Graduate Diploma in any discipline preferably in Logistics/Supply Chain Management (SCM)/Business Administration. ·
  • At least 5 years of experience in the related field for this position. · Demonstrate passion, self-motivation, interpersonal skills, problem solving and analytic skills. ·
  • Highly driven, fact based and results oriented with strong track record in leading and aligning teams.
  • Able to attend work 5.5 days per week
Internal Audit Executive

Responsibilities:

  • Conduct audit activities in outlets, head office and business units to appraise the adequacy and effectiveness of the internal control system as well as and risk management process within the Group.
  • Execute audit assignments in accordance with Company’s standards.
  • Review and evaluate business processes and identify opportunities for improvement.
  • Assist in preparing, reviewing and updating Company’s SOP.
  • Prepare comprehensive Audit Programs for effective evaluation of internal control systems and procedures.
  • Perform risk-based audit assignments; assess adequacy and effectiveness of internal controls and recommend improvement to the existing practices.
  • Provide recommendations for internal control improvements that may include operational and policies enhancements.
  • Follow up on implementation status of audit recommendations to ensure timeliness of corrective action(s).
  • Present audit findings to the management; draft comprehensive audit findings for Internal Audit Manager for review and report submission purposes.
  • Perform ad-hoc/special audit and investigation on areas of concerns as and when required.

 

Requirements:

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
  • Fresh graduates or applicants at entry level are encouraged to apply.
  • 2 to 3 years of relevant working experience in the internal audit, risk management and other audit related field is an added advantage.
  • Good command of both written and spoken English and Mandarin.
  • Strong analytical skills and intuitive mind.
  • Excellent communication skills; interviewing / negotiation skills and report writing skills.
  • Excellent computer skills on MS Office (Word, Excel & PowerPoint) and databases.
  • Applicants must possess own transport and willing to work in Sungai Buloh.
  • High mobility and must be able to travel independently.
Branch Manager / Assistant Branch Manager

Job Description

WORK LOCATION:

  1. Selangor – Subang Jaya – Subang Parade
  2. Negeri Sembilan – Nilai Mesamall
  3. Johor Bahru – Batu Pahat – Square One Shopping Mall
  4. Kedah – Alor Setar – Star Parade

About the role:

This role will report to the AREA MANAGER.

Why does this job exist and why is it critical?

You will be key contact person between management and store level on all matters which includes the sales and operation pertaining to the showroom as assigned.

What Are You Accountable For:

Strategize and Planning

  • Lead and drive the team to achieve sales targets, KPIs target and profitability goals.
  • Review and analyse store sales against budgets and team performance on KPIs with strategies.

• Store Operations

  • Daily operational matter – manpower planning and recruitment
  • Inventory control – stock order and stock take
  • Customer service – customer experience

What Do You Need To Have For This Role?

  • SALES DRIVEN person – passion for sales, customer service and achieving target with proven track record of delivering results.
  • POSITIVE mindset person – Strong people management skills and ability to influence people and the world around you with positive energy.
  • An ENTREPRENEUR mindset person – Ability to manage all operations from an entrepreneur’s perspective with excellent planning and organisational skills.
  • PROBLEM SOLVER person – Ability to perform in a fast-paced and high-volume retail environment and able to demonstrate problem solving ability.

If this sounds like you, then we need to hear from you!

Sales Assistant

KLANG VALLEY/ PENANG/ ALOR SETAR/MAHKOTA PARADE (MELAKA)

Store Assistant

KLANG VALLEY/ PENANG/ ALOR SETAR/MAHKOTA PARADE (MELAKA)

Admin

KLANG VALLEY

Cashier

KLANG VALLEY

Partimer (Hourly Rate)

SUBANG PARADE/ SUNGAI BULOH LFAIR